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Last Updated: 25.02.26
At Vibecart, customer satisfaction is important to us. Please read our Refund & Return Policy carefully before placing an order.
By placing an order on our website, you agree to the terms below.
We accept return requests under the following conditions:
The product is damaged upon delivery
You received the wrong item
The product has a major manufacturing defect
To be eligible for a return:
The request must be made within 48 hours of delivery
The product must be unused
The item must be in original packaging
An unboxing video may be required as proof (mandatory for damaged/wrong item claims)
Returns will not be accepted if:
The product has been used
The request is made after the allowed time
The item is damaged by the customer
Minor color/design variations occur (due to lighting or display differences)
To initiate a return:
Email us at:
indiaofficialworld.in@gmail.com
desaiofindia111@gmail.com
Include:
Order Number
Full Name
Clear photos of the product
Unboxing video (if applicable)
Our team will review the request within 2–3 business days.
Vibecart does NOT provide free return shipping.
If a return is approved:
The customer is responsible for return shipping costs.
Any shipping, handling, or platform charges will be deducted from the refund amount.
If prepaid order: return shipping cost and transaction charges will be deducted from the prepaid amount.
If COD order: shipping charges and COD handling fees will be deducted before processing refund.
The store will not bear any return shipping costs.
For prepaid orders:
Refund will be processed only after we receive and inspect the returned product.
Return shipping charges and payment gateway fees will be deducted.
Refund will be credited to the original payment method within 7–10 business days after approval.
If the customer refuses delivery of a prepaid order, shipping charges and transaction fees will be deducted before refund.
For COD orders:
If a customer refuses delivery without valid reason, future COD orders may be restricted.
If a return is approved for COD order, shipping charges, COD handling charges, and reverse logistics costs will be deducted.
Refund for COD orders will be processed via bank transfer or UPI after deduction of applicable charges.
Customer must provide correct bank/UPI details for refund processing.
Many ecommerce stores in India follow similar policies to prevent misuse of COD services.
The following items are non-returnable:
Personal care products
Beauty items
Innerwear
Digital products
Clearance or final sale items
After receiving and inspecting the returned item:
Refund approval may take 2–5 business days
Payment processing may take 7–10 business days
Bank delays are not under our control
Orders can only be cancelled within 12 hours of placing the order.
Once shipped, cancellation is not allowed.
Shipping charges and payment gateway fees may be deducted for cancelled prepaid orders.
Vibecart reserves the right to:
Reject returns that do not meet policy conditions
Block customers who repeatedly misuse return or COD services
For return and refund queries, contact:
